Frequently asked questions

Šapica connects dog owners with walkers. Walker profiles show their location, experience, capacity and published prices, and you can create a dog profile with important information. We are also preparing a complete booking and walking flow.

Registration and basic accounts are free, and we plan to make the apps free to download. This does not mean walks are free: the walking service will cost the displayed price, with any fees clearly shown before confirmation.

Our initial focus is Belgrade. Check the city and municipality filters, as availability depends on active walkers. Where the service has not opened yet, you can register for an availability notification if that option appears on the city page.

We are developing Android and iOS apps. Public availability depends on publication in Google Play and the App Store; we will share official links when available. New features arrive in later versions and may not be present in an older installed build.

The website is available in Serbian, English and Russian. We are preparing the same languages for Android and iOS, with language selection before sign-in too. Changing the language translates the interface, not descriptions or messages written by users.

Choose registration, enter the requested details and verify your email address. You must be at least 18 to use Šapica. As an owner, you can add a dog; if you want to walk other people’s dogs, submit a walker application.

On the website sign-in page, choose the forgot-password option and enter your account email. Check your inbox and spam folder, then follow the link to set a new password. We are also adding this option to the next mobile app version. Never share your password.

Use account settings on the website. For the next mobile version, we are preparing updates to your name, email, private phone number and password. Sensitive changes require your current password, and a new email address needs verification.

Add a name, breed or mixed-breed description, age, sex, size and photo. Leash behaviour, reactions to dogs and people, health needs and clear walking instructions are especially important. Include anything that helps the walker decide whether they can safely accept your dog.

Use account deletion in settings where available, or contact support by email. Our Privacy Policy explains account deletion and any data retention. Do not treat deletion as automatic cancellation or a refund for future paid services.

Start with the city and municipality, then compare experience descriptions, capacity and published prices on profiles. Ask about experience with dogs of a similar size and behaviour. An approved profile means an application was reviewed for publication, not guaranteed identity checks or insurance. Before handing over your dog, also assess how the dog and walker respond when they meet.

Agree on pickup and return arrangements, the proposed route, duration, contact during the walk and what happens if plans change. Explain familiar commands, leash behaviour and situations to avoid. If you cannot reach a clear agreement or do not feel safe, do not hand over your dog. A meeting does not replace confirmation of a future appointment.

Prepare a suitable leash, collar or harness and check that they are undamaged and fitted correctly. Agree on who provides bags, water and any other equipment. Leave a contact where you can be reached and clear instructions about your dog’s behaviour. Do not put pickup addresses or access codes in public profile descriptions.

Specify the municipality and agree on an exact meeting point; being in the same municipality does not mean a walker covers every street. Discuss your usual route, traffic and places your dog avoids. Agree on the return point and how you will communicate delays. Share precise private locations only with the person you are arranging the walk with, not in a public profile.

We plan private bookings for one owner’s dogs: walkers will not combine dogs from different bookings in the same time slot. You will be able to select several of your own dogs when capacity and their needs allow, with the total price displayed. Bookings are not yet open; check the final service details before confirming when they become available.

Check that you selected the right city, then remove the price or dog-count filter to see a wider selection. A municipality appearing in search is not a guarantee that a walker is currently available there. If no profiles suit your needs, contact support; we cannot guarantee a time slot or coverage. For cities in preparation, use the notification signup when offered on the city page.

The planned flow is to choose a walker, dog or dogs, date, time and duration, check the displayed price and send a request. The walker then accepts or declines it. Bookings are not yet open for public use.

No. A request waits for the walker’s response. An accepted request and fulfilment of the displayed booking conditions are required for an agreed walk. You will see the status in your bookings; do not hand over your dog until the appointment is confirmed.

We plan to let you select multiple dogs from your account when the walker’s capacity allows it. The number of dogs, their needs and the total price must match the walker’s offer and be shown before confirmation.

Cancellation will be available within the booking under the conditions displayed for that service. Discuss a schedule change with the walker and check whether a new request is needed. Deadlines, possible fees and refund rules will be published before paid bookings open.

The price depends on the walker, duration and number of dogs. You can compare published prices in search and on profiles. The total price and any additional fees will be shown before a paid booking. A free account does not mean a free walk.

We are preparing online payments through a bank-hosted payment page. From the website or app, you will be able to open a secure payment screen and return to your booking status. Payments are not active yet; available methods and the final flow will be shown when the integration is ready.

Payment status will be confirmed using the payment system’s response. If the status is unclear or unsuccessful, check your booking and contact support before trying again. Send the booking reference and a description of the issue, never your card number, PIN or security code.

Rules will depend on the reason for cancellation, service status and booking conditions published in advance. Not every reported problem automatically results in a refund, and processing may depend on the bank. Final terms and procedures will be published before online charging starts.

We are preparing location and route viewing during an active walk, with the required permission on the walker’s device. This is not all-day tracking. Accuracy and updates depend on GPS, internet, battery and permissions, so the map is not a guarantee of uninterrupted tracking.

We plan for the walker to mark the start and finish in the booking, while the owner sees the status and walk summary. Before handing over your dog, agree on the meeting point, leash or harness and important instructions. A map location does not replace that agreement.

We are preparing booking-related communication and walk photos so owners and walkers can exchange instructions and updates. Photos and messages must be appropriate and must not expose other people’s private information. Availability will depend on the version and rollout stage.

We plan notifications for important booking changes, according to your settings and notification permissions. After a completed walk, the owner will be able to rate the service they actually used and write a review. Ratings do not replace your own assessment of a walker.

If you are at least 18, create an account and complete an application with your location, experience, capacity, prices and requested details. Our team reviews applications before publishing a profile. Clearly describe the dogs you can work with and do not promise services you are not ready to provide.

Approval means the application passed our review for publication on the platform. It does not mean identity, criminal-record or professional-qualification checks have been completed, and does not guarantee insurance or the quality of every walk. Owners and walkers should exchange important information before agreeing.

Walkers state their offer, prices, service area and capacity in their profile using the available options. They will accept future requests according to their actual availability and the dog’s needs. Information must be accurate and kept up to date.

We are preparing an earnings overview and payouts to an appropriate bank account, using private details needed for payout. The schedule, any fees and conditions will be communicated before paid services begin. We do not ask for a card PIN or security code for payouts.

Include these in the profile and discuss them with the walker before agreeing. Disclose pulling on the leash, fears, reactivity, medication and other important limitations. A walker may decline a request they cannot safely fulfil. Šapica is not a veterinary service.

We do not currently promise walk insurance or a guaranteed compensation fund. If such protection is introduced, its scope, limitations and conditions will be published separately. Do not assume profile approval automatically includes insurance.

If a dog or person is in danger, first contact a veterinarian or the appropriate emergency service and the other person involved in the walk. Šapica support is not an emergency service and does not guarantee 24-hour availability. Once the situation is addressed, send us a description of the incident.

Use reporting and blocking options where available, or contact support. Include the profile or booking and a specific description, without confidential information. We review reports under platform rules; a report alone does not automatically mean a refund. Read the Privacy Policy for details of data handling and protection.